Researching customer satisfaction and loyalty : how to find out what people really think / Paul Szwarc

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Publication details: London : Kogan Page, 2005.Description: 258 p. 24 cmISBN:

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Item type	Current library	Collection	Class number	Copy number	Status	Date due	Barcode	Item reservations
Basic loan	Main Library Main Collection: 000-999	Main Collection	658.8343/SZW (Browse shelf(Opens below))	1	Available		157794

Total reservations: 0