Researching customer satisfaction and loyalty : (Record no. 38689)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00629cam a22002055a 4500 |
| 001 - CONTROL NUMBER | |
| control field | u81984 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20221129021448.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090401t2005 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749443367 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Sirsi) 126013 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8343/SZW |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Szwarc, Paul |
| 9 (RLIN) | 70977 |
| 245 10 - TITLE STATEMENT | |
| Title | Researching customer satisfaction and loyalty : |
| Remainder of title | how to find out what people really think / |
| Statement of responsibility, etc. | Paul Szwarc |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Kogan Page, |
| Date of publication, distribution, etc. | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 258 p. |
| Dimensions | 24 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer loyalty. |
| 9 (RLIN) | 102838 |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 101606 |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Market Research Society. |
| 9 (RLIN) | 580 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | Do not suppress on OPAC |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Collection | Main Library | Main Library | Main Collection: 000-999 | 16/09/2005 | 0.00 | 8 | 658.8343/SZW | 157794 | 14/12/2020 | 18/10/2019 | 1 | 0.00 | 14/12/2020 | Basic loan |